Location
Bristol
Job Type
Full-time
Posted
July 13, 2026
Job Description
We’re recruiting on behalf of a growing IT services provider for an experienced 2nd Line Service Desk Consultant to join their technical support team. This role is ideal for someone who enjoys solving complex technical problems, supporting customers, and mentoring junior engineers.
The role
As a Level 2 Consultant, you’ll take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. You’ll work across on-premise infrastructure, networking, servers, and cloud environments, ensuring incidents are resolved efficiently while maintaining excellent customer communication and meeting SLAs.
You’ll also collaborate closely with 1st and 3rd line teams, contribute to knowledge sharing within the service desk, and help support and mentor more junior engineers.
Key responsibilities
* Diagnose and resolve complex technical incidents remotely
* Support environments across servers, networking, desktop, a...
The role
As a Level 2 Consultant, you’ll take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. You’ll work across on-premise infrastructure, networking, servers, and cloud environments, ensuring incidents are resolved efficiently while maintaining excellent customer communication and meeting SLAs.
You’ll also collaborate closely with 1st and 3rd line teams, contribute to knowledge sharing within the service desk, and help support and mentor more junior engineers.
Key responsibilities
* Diagnose and resolve complex technical incidents remotely
* Support environments across servers, networking, desktop, a...
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