2nd Line IT Support Engineer

A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).

This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.

Key Responsibilities

** Providing 2nd line support across a varied client base

** Troubleshooting Microsoft 365, Windows, macOS and networking issues

** Resolving escalated hardware, software and connectivity problems

** Taking ownership of tickets through to resolution

** Maintaining accurate technical documentation

** Delivering excellent customer service

What We're Looking For