2nd Line Customer Support Analyst (IRIS Financials)

IRIS Software Group · United Kingdom, United Kingdom, United Kingdom

Location

United Kingdom

Job Type

Full Time

Posted

June 18, 2026

Job Description

We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers.
You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.
What you’ll be doing
Investigating and resolving escalated customer queries
Supporting customers across IRIS Financials products
Working with internal teams to resolve technical issues
Contributing to continuous improvement and knowledge sharing
Supporting UAT and product enhancements
What you’ll bring
Experience in a customer-facing or technical support role
Strong problem-solving and communication skills
Confidence working with software systems
SQL or financial system exposure (desirable but not essential)
A passion for delivering g...
        

Ready to Apply?

Submit your application for 2nd Line Customer Support Analyst (IRIS Financials) at IRIS Software Group

Apply Now