Job Description
Position Summary
Reporting to the Chief Professional Sustainability Officer (CPSO), the Director, Experience and Engagement is responsible for the strategic leadership, integration, and performance of APEGA’s Experience and Engagement functions across the professional lifecycle. This role provides oversight of Customer Services, Engagement, Access and Opportunity, and Continuing Education, ensuring a coordinated and consistent approach to the registrant experience, stakeholder engagement, and learning and development. The director is accountable for developing and implementing strategies that support the registrant lifecycle, including engagement, continuing education, and the registrant benefits program. The director ensures these functions operate as an integrated system, aligning service delivery, engagement initiatives, and learning programs to support APEGA’s regulatory mandate, strategic priorities, and evolving stakeholder needs.
Responsibilit...
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