24x7 Incident Manager — ITIL Service Leader

10Pearls, LLC is looking for an Incident Manager – Service Management to oversee critical incident processes in a 24x7 operational setting. The role involves managing the lifecycle of incidents, ensuring minimal disruption and communication among stakeholders.

The position requires a minimum of 10 years in Service Management with a focus on Incident Management, as well as strong ITIL process understanding. The role offers opportunities to drive continuous improvement initiatives and engage with technical teams.