24/7 IT Service Desk Agent — First‑Line Support

Link-Worldwide, based in Coyoacán, Mexico, is seeking a Service Desk Agent to provide first-level technical support. You will be the first point of contact for resolving incidents, logging tickets, and escalating issues when necessary.

The ideal candidate has at least 1 year of IT experience and excels in customer service skills. This position operates in a 24/7 environment, demanding proactive updates to ensure user satisfaction.