1st Line IT Support Specialist – ServiceNow & M365

Wilhelmsen group seeks a 1st Line Support Consultant to deliver first-level Service Desk support to its global user community. You will own incidents and requests from initial contact to resolution or escalation, ensuring timely, professional assistance.

Requirements include at least 2 years in a technical service desk, hands-on experience with Microsoft 365, Entra ID, endpoint devices, VPN and networking basics, and ServiceNow. English proficiency is essential.