Job Description
Supporting clients across North, Central and South America
Texaport is a UK‑headquartered Managed Service Provider delivering IT services, cyber security and cloud services to organisations globally. With over a decade of experience supporting international clients, Texaport is expanding its global service desk to deliver high‑quality, regionally aligned support coverage to customers across multiple time zones.
To support our growing client base in the Americas, we are seeking a 1st Line Support Engineer based in Mexico to provide front‑line technical support to users across the region.
As a 1st Line Support Engineer, you will be the first point of contact for client IT issues, delivering professional, friendly and effective technical support via ticketing system, phone and remote support tools. You will work closely with Texaport’s UK‑based senior engineering teams, escalating issues where appropriate and ensuring excellent customer service a...