182406 / Service Desk Analyst with Dutch

<p><b>Job description:</b></p> <p> </p> <p><b>Role & Responsibilities:</b></p> <ul> <li>Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)</li> <li>Understanding of Windows 7 & 10 operating system</li> <li>Troubleshooting experience using remote control tools</li> <li>Experience working with ServiceNow to log, track, close tickets</li> <li>Excellent customer handling skills.</li> <li>Providing Technical support to customers on phone or chats to solve their technical problems reported.</li> <li>Resolving network or computer issues.</li> <li>Installing and configuring hardware and software.</li> <li>Speaking to customers to quickly get to the root of their problem.</li> <li>Discussion with Top caller for feedback</li> <li>Ticket Audit of Dutch line to ...